Making a Complaint
At Clear Councils we recognise the importance of great customer service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with a complaint in a thorough and professional manner.
If you wish to register a complaint or request a copy of our complaints procedures please contact us:
In writing, addressed to Complaints at Clear Insurance Management Ltd, 1 Great Tower Street, London, EC3R 5AA
By telephone to 020 7280 3450
By email to complaints@thecleargroup.com
Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.
In the unlikely event that we cannot settle your complaint with us directly, you may be entitled to refer to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS website at www.financial-ombudsman.org.uk
Please note that FOS will only be able to consider your complaint after we have had the opportunity to review and resolve your complaint.
A copy of our procedures for dealing with complaints is available on request.
© 2023 Clear Councils
Clear Councils is a trading style of Clear Insurance Management Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales number: 3712209 Registered office: 1 Great Tower Street, London, EC3R 5AA.
We are covered by the Financial Ombudsman Service. You can find out more at www.financial-ombudsman.org.uk.
Clear Insurance Management Limited also provide risk management services and guidance which is not regulated by the Financial Conduct Authority. Any protection provided by the Financial Ombudsman Service or the Financial Services Compensation Scheme does not apply to this specific business activity and we will inform you of this before undertaking the business activity.